FAQs

In order to better serve you, we have compiled a list of questions and answers that we believe will help you with your Sedona Ticket Station purchase. If your inquiry still remains unresolved, please reach out through our contact us page or call us at 1.800.284.9240.

 

FAQ

Ticket Ordering

Q:  Why order from Sedona Ticket Station?

A:  Our Ticket Station Specialists have a combined 50 + years of experience, apply this same experience and service to the Sedona area.  We are licensed and bonded with the State of Arizona and a licensed Arizona seller of travel.

 

Q: How do I order tickets?

A: You may place an order online, or you may call 1.800.284.9240.

 

Q: How far in advance should I order my tickets?

A: All ticket orders require 48 business hours for processing.

 

Q: When will I receive confirmation, that my activities are booked?

A: A Ticket Station Specialist will work with you in the vendors to make sure the right activities are booked for you and your family. We have great relationships with our partners that give us more opportunities for you to enjoy the Sedona activities.

 

Q: Are you open on holidays?

A: Yes. Our pick-up locations are open from 8:00 a.m. – 8:00 p.m. 7 days a week, 365 days a year.  Please call for special hours on Christmas day if necessary.

 

Q: I already purchased tickets, but I need to change my order. Is this possible?

A: Yes, as long as it is more than 3 days in advance of the pick-up date and we have not shipped the tickets, we are happy to make changes. Call us at 1.800.284.9240 to make any necessary changes.

 

About Our Tickets

Q: How are you able to sell tickets at such low rates?

A: We are an officially contracted wholesaler for Pink Jeep Tours, Guidance Air Helicopter Tours, Northern Lights Hot Air Balloon Tickets and multiple other attractions.

 

Q: I am located outside the United States and I just purchased tickets from your website, but I have not received an order confirmation, what do I do now?

A: Give us a call at 1.800.701.7217 or email us at Sedona@ticketstation.com and a Ticket Station Specialist would be able to assist you.

 

Q: Your prices are lower than other ticket resellers, what is the catch? Do I have to attend a timeshare presentation?

A: There is no catch! Although you may be presented an opportunity to learn about Diamond Resorts, you are not obligated to take a tour. You receive your discounted tickets either way.

 

Q: I am coming with a group of people, is it possible to get group rates?

A: Group rates are available only through the attractions directly.  Typically, group rates are available for groups of 20 or more.

 

Ticket Pick-Up/ Delivery Information

 

Q: Where do I pick up my tickets?

A: We offer shipping in addition to pick-ups at any of our two Sedona Area Pick-ups

They are open 7 days a week from 8:00 a.m. – 8:00 p.m. If you plan on picking up your tickets on Christmas day, please call for available hours.

You can select from several available locations on the Shipping / Pick-up menu.

 

Q: When are tickets shipped?

A: Tickets ordered by 2:00 p.m. will be shipped the same business day, orders after 2:00 p.m. are shipped the next business day. Saturday delivery is NOT AVAILABLE. Tickets are delivered Monday - Friday only.

 

Q: How long do I have from my selected pick-up date to pick-up my tickets; what happens if I fail to pick-up my tickets within this time?

A: From your selected pick-up date, you will have 2 days to pick-up your tickets after which you will be required to call and make arrangements to select another pick-up date.

 

Q: When I pick up my tickets, do I need to have the same credit card I used to purchase my tickets at the Sedona Ticket Station?

A: Yes, to protect our guests, your credit card used to place the purchase will be required to pick-up your tickets.

 

Q: What if I would like to purchase additional tickets once I have arrived at the pick-up location?

A: Pending availability, you may purchase additional tickets from the pick-up location. Prices at the pick-up location may differ from the extra discounts offered for advance purchases placed online.

 

 

Payment Information

 

Q: I would like to order tickets, but I do not have a credit card. May I use another form of payment?

A: At this time we only accept credit cards.

 

Cancelling Order

 

Q: How do I cancel my order?

A: Please give us a call and we can assist you.

 

Frequently Asked Questions to Help You Plan Your Visit to Sedona

 

Q: What are the most popular things to do in Sedona?

A: Travelers visit Sedona for hiking trails, Pink Jeep Tours, the Red Rocks, helicopter tours, site seeing, air balloon tours, and the vortexes. Please visit our tabs above to view Sedona’s most popular activities and adventures.

Q: Do you have any special promotions or offers to any of Sedona’s popular outdoor attractions and adventure?

A: From time to time we may have special discount offers and promos on top of our already lowered tickets. To learn more or purchase tickets, contact our friendly vacation planners at 1.800.284.9240.

 

Q: How far is Sedona to the Grand Canyon?

A: Sedona is approximately 108 miles from the South Rim of the Grand Canyon and should take you just under 2 hours to get there.

 

 

Q: What time does the sun set?

 Average sunrise and sunsets times


Best Price Promise

 

 

What is the Best Price Promise?

We will guarantee that the attractions tickets sold on Florida Ticket Station will be better than the lowest publicly available price of any other properly authorized travel seller (“Qualified Seller”). If our available rate is not better, we will match the Qualified Seller’s lowest market price within 7 days of purchase.

Reporting a Best Price Guarantee claim.

You must email us within 7 days at Sedona@ticketstation.com after your purchase with us to make a claim under the Best Price Guarantee. The lower price you reference must be available for purchase at the time you contact us, as determined solely by the Ticket Station Specialist.

What is considered a lower price?

To qualify as a “lower price” for purposes of making a claim under the Best Price Guarantee, the lower price must apply to an identical ticket as determined at our sole discretion. “Identical” means that all ticket details must exactly match the ticket type of the purchase made. These must be publicly available tickets, not requiring registration or memberships.