FAQs

In order to better serve you, we have compiled a list of questions and answers that we believe will help you with your Sedona Ticket Station purchase. If your inquiry still remains unresolved, please reach out through our contact us page or call us at 1.800.284.9240.

As a guest of Sedona Ticket Station, we are contracted with all the attractions listed on our site and will only sell you NEW and valid Tickets. Thank you for visiting and enjoy your Sedona Vacation!

Q. How do I order tickets?
A. You may place an order online, or you may call 1.800.284.9240.

Q. When are tickets shipped?
A. Tickets ordered by 2:00 p.m. will be shipped the same business day, orders after 2:00 p.m. are shipped the next business day. Saturday delivery is NOT AVAILABLE. Tickets are delivered Monday - Friday only.

Q. How far in advance should I order my tickets?
A. All ticket orders require 48 business hours for processing.

Q. How long do I have from my selected pick-up date to pick-up my tickets; what happens if I fail to pick-up my tickets within this time?
A. From your selected pick-up date, you will have 2 days to pick-up your tickets after which you will be required to call and make arrangements to select another pick-up date. If you elect to cancel your order there will be a 20% processing fee.

Q. Are my tickets going to be real tickets or vouchers?
A: We sell only real ("hard") tickets. You will not need to convert them to vouchers at the attraction. Some shows require that you go to the ticket window for seating assignments.

Q. I would like to order tickets, but I do not have a credit card. May I use another form of payment?
A: At this time we only accept credit cards.  Please call our 800 number for service.  We are available Monday-Friday Pacific Time from 6:00 a.m. - 6:00 p.m. and Saturday and Sunday from 6:00 a.m. - 1:00 p.m. via telephone.

 
Q. When I pick up my tickets, do I need to have the same credit card I used to purchase my tickets at the Sedona Ticket Station? 
A. Yes, to protect our guests, your credit card used to place the purchase will be required to pick-up your tickets. 
 
Q. I am ordering tickets with my credit card, but someone else will be receiving the tickets. Is this ok? 
A: We can arrange this if you telephone us on our 800 number and give us details of who will be picking up your order.  Please have the credit card you used for ordering ready for verification over the phone.
 
Q.  How are you able to sell tickets at such low rates?
A.  We are an officially contracted wholesaler for Pink Jeep Tours, Guidance Air Helicopter Tours, Northern Lights Hot Air Balloon Tickets and multiple other attractions.
 
Q.  Why order from Sedona Ticket Station?
A.  We have been servicing Orlando area vacationers for over 4 years now and take pride in our service, prices and satisfaction.  Our vacation planners have a combined 50 + years of experience we will apply this same experience and service to the Sedona area.  We are licensed and bonded with the State of Arizona and a licensed Arizona seller of travel.

Q. Where do I pick up my tickets? 
A. We offer shipping in addition to pick-ups at any of our two Sedona Area Pick-ups
They are open 7 days a week from 8:00 a.m. – 8:00 p.m. If you plan on picking up your tickets on Christmas day, please call for available hours. 
You can select from several available locations on the Shipping / Pick-up menu. 
 
Q. Are you open on holidays? 
A. Yes. We our pick-up locations are open from 8:00 a.m. – 8:00 p.m. 7 days a week, 365 days a year.  Please call for special hours on Christmas day if necessary.
 
Q. I already purchased tickets, but I need to change my order. Is this possible? 
A. Yes, as long as it is more than 3 days in advance of the pick-up date and we have not shipped the tickets, we are happy to make changes. Call us at 1.800.284.9240 to make any necessary changes. 

Q. I need to cancel my order. Is there a fee? 
A. There is a 20% processing fee to cancel any orders. 
 
Q. What if I would like to purchase additional tickets once I have arrived at the pick-up location? 
A. Pending availability, you may purchase additional tickets from the pick-up location. Prices at the pick-up location may differ from the extra discounts offered for advance purchases placed online. 
 

Q. I am coming with a group of people, is it possible to get group rates?
A: Group rates are available only through the attractions directly.  Typically, group rates are available for groups of 20 or more.